Map Server License Agreement
service and support will be delivered down to the switch port level, and will provide services such as 24x7 monitoring of network functionality, notification of loss of said functionality in such an event, and troubleshooting response and clearly defined escalation path to such loss of said functionality. notification and troubleshooting response to meet the following conditions:
1. 'critical bugs'. for the purposes of this agreement, a 'critical bug' shall mean cases where bbb cannot conduct commerce or where maps are down and not functioning due to problem caused by aaa. in the case of a critical bug, aaa's geography product unit and bbb will designate resources to continuously work on such critical bug 24x7.
2. 'severe bugs'. for purposes of this agreement, a 'severe bug' shall mean a problem caused by aaa where there is grossly inaccurate map data, such as new york appearing in canada, bugs that have a material impact on bbb's ability to conduct commerce in a reliable fashion, or when a point of interest is more than one (1) mile from its accurate global position (this does include the hotel database). in the case of a severe bug aaa's geography product unit and bbb will designate resources to continuously work on such severe bug monday through friday, 8:00 am to 5:00pm (pst).
3. aaa will provide bbb with the means to submit and retrieve update status for critical bugs and any other bugs deemed material to bbb, in it sole opinion.
4. aaa will assign an account manager for general requests and questions, which shall be available by email and phone monday friday, 8:00am 5:00pm (pst). the parties shall provide each other with an email address and other contract information in connection with the resolution of critical and severe bugs.
exhibit e
known bugs
bbbbug39691: mobb8.5: find server iis dies after a long period (approx. 48 hours) of stress
bbbbug38960: mobb8.5: front end returning error message for route that should succeed.
bbbbug37133: mobb8.5: geoblk: maps and find servers: took significant perf.
hit with mobb 8 due to data files.
bbbbug42867: mobb8.5: geo proposed fix for intl address crash (related to #39691)
exhibit f
payment schedule
1. the parties agree that, unless otherwise specified: (i) the payment schedule in section 2 (aaa) and section 3 (bbb) below (together, 'existing payment schedule') shall apply to charges for server technology, data and bbbmaps services provide by the applicable party until _________,_________,_________(m,d,y), 11:59 p.m.('trueup date'); and (ii) the revised payment schedule in section 5 below ('revised payment schedule') shall apply to services provided by aaa to bbb which commence as of _________,_________,_________(m,d,y), 12:00 a.m. (midnight).