a: what is important when

    planning a presentation

    • finding out about the audience 
    • researching the topic

    b: what is important when…? 

    aiming to improve customer service

    • staff training 
    • customer satisfaction

    c: what is important when … 

    • managing a project 
    • encouraging teamwork 
    • keeping to schedule phase iii card

    programme for new staff

    the manufacturing company you work for would like to introduce a full programme of training for new staff. 
    you have been asked to help prepare the programme. 
    discuss the situation together, and decide:

    • what should be covered by the training programme 
    • how else new staff can be helped to settle into their jobs as quickly as possible